Privacy policy

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time — for example, to reflect changes in our operations, legal requirements, or services. When we do, we’ll post the revised version on the Site and update the “Last updated” date. Please check this page periodically for updates.

2. How We Collect and Use Your Personal Information

What Personal Information We Collect Depending on how you interact with CIU, we may collect the following information: Information Submitted Directly by You

• Contact details: name, email, phone number, billing and shipping address.
• Order information: billing & shipping address, payment confirmation data, products ordered.
• Account information (if you create an account): username, password, security-related information.
• Shopping history: items you view or purchase, cart content, wish-lists or saved items (if any), gift preferences, reviews or feedback.
• Customer support messages or communications (when you contact us).

Information Collected Automatically (Usage Data)

• Device and browser information, IP address, network information.
• Data from cookies, pixels or similar tracking technologies (e.g. how you navigate and use the Site, pages visited, time spent, referral/landing source)

Information From Third-Party Service Providers

• Payment processors who handle payment information (e.g. card or UPI, as applicable).
• Shipping and fulfillment partners for delivering your orders
• Analytics, hosting, or other service providers who help us run the Site and Services.

We may use your personal information for the following purposes:

• To process and fulfill your orders, including payment, shipping, returns/exchanges, and order updates.
• To create and manage your user account (if any), and maintain your information
• To provide customer support, respond to inquiries or feedback.
• To communicate with you — about your orders, shipping status, returns, and other transactional messages.
• To send marketing or promotional communications (only if you opted in).
• To improve our website, products, services, user experience, and for analytics.
• To detect, prevent, or address fraud, security issues, or misuse of the Site.

3. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Remember your preferences and session information.
• Analyze usage patterns on our Site (analytics).
• Provide, optimize, and improve our Services.

You can choose to disable or block cookies via your browser settings — but doing so may impair some features or functions of the Site (for example, login persistence, shopping cart, personalization).

4. Disclosure & Sharing of Personal Information

Your information may be shared with third parties only when necessary, including:

• Service providers who help us operate the Site: payment gateways, hosting, data analytics, customer support, order fulfillment, logistics/shipping.
• Marketing or business partners (only if you’ve consented), for promotional or advertising purposes.
• As required by law — for example, to comply with a legal obligation, enforce our Terms of Service, or respond to lawful requests by authorities.
• In connection with mergers, acquisitions, or other business transactions (if applicable).

We will not sell your personal data to third-party marketers.

5. User-Generated Content & Public Sharing

If our Site allows user-generated content (reviews, comments, testimonials, etc.), any information you voluntarily share may become publicly visible. Once shared, we cannot guarantee that other users or third parties will respect its privacy or security.

6. Children’s Privacy

ciu jewelry is intended for individuals aged 18 or older. We do not knowingly collect personal information from minors (under 18). If you
become aware that we have inadvertently collected data from a minor, please contact us, we will delete such data immediately.

7. Data Security & Retention

We implement reasonable technical and organizational measures to safeguard your personal information. However, no method of
transmission or storage over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. We retain your personal information only as long as needed: to fulfill orders, provide our Services, comply with legal obligations, resolve disputes, or enforce our policies.

8. Your Rights

Depending on applicable law and jurisdiction, you may have rights regarding your personal information, including:

• Access: request a copy of data we hold about you.
• Correction: have inaccurate or incomplete data corrected.
• Deletion: request deletion of your data (subject to obligations or limitations).
• Withdrawal of consent: you may withdraw consent for certain processing (e.g. marketing).
• Object / Restrict processing: ask us to limit how we use your data in certain cases.
• Opt-out from marketing communications anytime (via unsubscribe link or contacting us).

To exercise these rights, please contact us (see below).

9. Third-Party Websites & Links

Our Site may contain links to external websites (e.g. social media pages, third-party services). We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their privacy policies before sharing personal information.

10. International Users & Data Transfers

If you are located outside India, by using our Services you acknowledge that your information may be transferred to, stored, and processed in India (or other countries where our service providers operate).

11. Grievance / Contact Information

If you have any questions, concerns, or requests regarding your personal data, please get in touch:

Email: connect@ciuofficial.com

Address: Narayan udyog bhavan, lalbaug, parel, mumbai, maharashtra, 400012
We will respond to legitimate requests in a timely manner.

Thank you for trusting CIU Jewelry. We respect your privacy and are committed to protecting it.